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Terms & Conditions

These Terms & Conditions ("Terms") apply when you visit https://bungacempaka-signature.com (the "Site"), create an account or place an order. Please read them together with our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy, which form part of these Terms.

By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not place an order.

1. Who we are

The Site is operated by BUNGACEMPAKA SIGNATURE, a business registered in Malaysia under the Registration of Businesses Act 1956, registration number 202603193681 (AS0518760-A) ("we", "us", "Bungacempaka Signature").

  • Registered address: No 22, Jalan Perdana 1/3, Taman Serai Perdana, 34300 Bagan Serai, Perak, Malaysia
  • Email: hello@bungacempaka.com
  • Telephone: +60 137432493

2. Using the Site

  • You must be at least 18 years old to place an order, or have the permission and supervision of a parent or guardian.
  • The information you give us must be true, complete and up to date. This matters most for your name, phone number, email and delivery address, because the courier and your receipt rely on them.
  • You must not misuse the Site. This includes attempting to gain unauthorised access, interfering with its security or operation, scraping it by automated means, placing fraudulent orders or posting content that is unlawful, abusive or misleading.
  • We may suspend or close an account, or refuse an order, where we reasonably believe these Terms have been breached.

3. Accounts and guest checkout

You can buy with or without first creating an account.

  • Guest checkout: when you check out as a guest with a new email address, we create a customer record for that email so we can process your order and show you its status. After payment we email you a code, which you can use to confirm your email and set a password. This is optional and does not affect your order.
  • Your responsibility: please keep your password and any sign-in code private. You are responsible for activity on your account unless it results from our failure to protect it. Tell us straight away at hello@bungacempaka.com if you think someone else has used your account.
  • Closing your account: email us at hello@bungacempaka.com. We keep some records after closure, as explained in our Privacy Policy.

4. Products and descriptions

  • We describe and photograph our products as accurately as we can. Colours can look different depending on your screen and lighting, and the placement of a print can vary from piece to piece. Such small differences are not a defect.
  • Sizes and measurements are approximate unless stated otherwise.
  • Every product is subject to availability. If a product shows as sold out, it cannot be ordered until it is restocked.

5. Prices and charges

  • Prices are shown in Malaysian Ringgit (RM/MYR), including for customers in Singapore. Your bank or card provider may apply its own exchange rate or charges to payments made from outside Malaysia.
  • The price of each item is the price displayed when you place your order. Before you pay, the checkout shows the full amount, including any shipping fee, payment processing fee and voucher discount.
  • Shipping is quoted at checkout according to your address, the weight of your order and the courier you choose.
  • Payment processing fee: a fee may apply depending on the payment method you choose. It is displayed with each method and in your order summary before you pay.
  • We may change prices, products and promotions at any time, but a change will not affect an order that has already been paid for.
  • Pricing errors: despite our care, a product may occasionally be listed at a clearly wrong price. If this happens, we will contact you and you may either pay the correct price or cancel for a full refund.

6. Placing an order

1. Review: you choose your items, delivery option and payment method, and can review and correct your order and details before paying. You can change your bag, address, courier or vouchers at any time until you proceed to payment.

2. Stock is held for you: when you proceed to payment, we hold the items for up to 60 minutes. If payment is not completed in that time, the order is cancelled and the items and any vouchers are released. Starting a new checkout also replaces your earlier unpaid orders.

3. Contract: your order is an offer to buy. A binding contract is formed when your payment is successful and we confirm the order by email or on the Site.

We may decline or cancel an order, even after payment, if a product is unavailable, a pricing or description error has occurred, we cannot deliver to your address, or we reasonably suspect fraud. If this happens after you have paid, we will refund the amount you paid.

7. Payment

  • Payments are processed by our payment provider, Billplz. FPX online banking is available now, and other methods are shown at checkout when they become available.
  • You pay through your bank's or the payment provider's secure pages. We do not receive or store your online banking password or full card details.
  • Your order is confirmed only once we receive confirmation of successful payment. If money has left your account but your order still shows as unpaid, please contact us with your order number.

8. Vouchers

  • A voucher is subject to its own stated conditions, such as minimum spend, minimum number of pieces, eligible design or category, maximum discount, validity period and usage limit.
  • Up to two vouchers may be used per order: one shop voucher and one processing-fee voucher.
  • Vouchers have no cash value and cannot be exchanged for cash, sold or transferred unless we say otherwise.
  • If an unpaid order expires or an order is cancelled, the voucher use is reversed where the voucher is still valid. A voucher is not reissued when an order is returned.
  • We may withdraw a voucher or cancel an order if a voucher was obtained or used fraudulently or by mistake.

9. Delivery and self pickup

We deliver within Malaysia and to Singapore, and may offer self pickup. Delivery options, costs and timing are set out in our Shipping & Delivery Policy. Risk in the goods passes to you when they are delivered to the address you gave or collected by you. Ownership passes to you once we have received full payment and the goods are delivered or collected.

10. Cancelling an order

You may ask us to cancel a paid order by contacting us as soon as possible, quoting your order number. If the order has not yet been shipped, we will cancel it and refund the amount you paid. Once it has been shipped, it can no longer be cancelled, but you may be able to return it under our Returns & Refunds Policy.

11. Returns and refunds

Returns may be requested within 7 days of delivery, as set out in our Returns & Refunds Policy. Nothing in that policy or these Terms affects the rights you have by law, including the guarantees under the Consumer Protection Act 1999 and the Sale of Goods Act 1957.

12. Reviews and content you submit

Verified buyers may post reviews and photos, and you may send us messages and photos through chat or return requests. When you submit content:

  • it must be honest and your own, and must not be unlawful, offensive, misleading or an infringement of anyone's rights;
  • you give us a non-exclusive, royalty-free licence to display, reproduce and use it on the Site and in our marketing, in connection with our shop and products;
  • we may moderate, hide or decline to publish it, and may post a public reply. Published reviews may show your first name, initials and city, and the product you bought.

13. Chat, email and Telegram

Our chat and optional Telegram updates are for help with your orders and account. Please do not send passwords, card details or online banking details through them. We aim to reply promptly but do not guarantee a response time.

14. Intellectual property

All content on the Site, including our designs, prints, photographs, logos, text and layout, belongs to us or our licensors and is protected by law. You may view the Site and share links to it, but you may not copy, reproduce, sell or otherwise use our content or designs for commercial purposes without our written permission.

15. Links to other websites

The Site links to services we do not control, such as courier tracking pages, payment pages and social media. We are not responsible for their content or practices.

16. Our liability

  • Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including your statutory rights as a consumer.
  • Subject to that, we are not liable for loss that was not reasonably foreseeable, or for indirect or consequential loss, including loss of profit or business.
  • Subject to that, our total liability for any order is limited to the amount you paid for that order.
  • We try to keep the Site available and accurate but do not guarantee that it will be uninterrupted or error-free.

17. Events beyond our control

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, floods, epidemics, government action, strikes, courier or payment-system disruption, power or internet failure and cyberattacks. If such an event affects your order, we will tell you and, if we cannot fulfil it within a reasonable time, you may cancel for a refund of the undelivered items.

18. Changes to these Terms

We may update these Terms from time to time. The date at the top of this page shows the latest version. The Terms that apply to an order are those published when you placed that order.

19. Governing law and disputes

These Terms are governed by the laws of Malaysia. If you have a complaint, please contact us first at hello@bungacempaka.com, and we will do our best to resolve it.

If we cannot resolve it, you may refer the matter to the Tribunal for Consumer Claims Malaysia or the Malaysian courts, subject to their jurisdiction. If you live in Singapore, this does not take away any mandatory consumer rights you have under Singapore law.

If any part of these Terms is found to be invalid, the remainder continues to apply.

20. Contact us

BUNGACEMPAKA SIGNATURE (202603193681 (AS0518760-A))

No 22, Jalan Perdana 1/3, Taman Serai Perdana, 34300 Bagan Serai, Perak, Malaysia

Email: hello@bungacempaka.com

Telephone: +60 137432493