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Shipping & Delivery Policy

This policy explains how your order reaches you. It forms part of our Terms & Conditions.

1. Where we deliver

  • Malaysia: nationwide, including Sabah and Sarawak, subject to courier coverage of your postcode.
  • Singapore: delivered by our Singapore courier, Teleport.

We do not currently deliver to other countries. If a courier does not cover your address, no delivery option will be offered at checkout, so please contact us at hello@bungacempaka.com.

2. Shipping costs

Shipping is calculated live at checkout from your address, the weight and size of your order and the courier you choose. You will see the price of each option, together with the total amount for your order, before you pay. Free shipping applies only where a voucher or promotion says so.

3. Processing and delivery times

  • Dispatch: we aim to hand your order to the courier within 1–3 working days after payment is confirmed. Working days are Monday to Friday, excluding public holidays.
  • Delivery: the estimate shown beside each courier at checkout is provided by the courier and starts when it collects the parcel.
  • Busy periods: dispatch and delivery may take longer before Hari Raya and other festive seasons, during sales, or because of bad weather and floods. We will contact you if there is a significant delay on our side.

Delivery times are estimates and not guarantees. If your order has been seriously delayed, please contact us and we will follow it up with the courier.

4. Tracking your order

Once your parcel is on its way, you will receive the courier's name and your tracking number by email. You can follow your order in any of these ways:

  • My account → Orders, which shows the order timeline and a link to the courier's tracking page;
  • the shipping email, which includes the tracking details;
  • Telegram, if you have linked your account, where you can receive updates and send /track at any time.

If you checked out as a guest, you can set a password using the code we email you after payment, or use "Forgot password" on the sign-in page with the email address you used.

5. Self pickup

Self pickup may be offered at checkout for Malaysian addresses, at no shipping charge. The pickup point is No 22, Jalan Perdana 1/3, Bagan Serai, Perak.

  • Choose it only if you are able to collect the order there yourself.
  • Please wait until we tell you the order is Ready for pickup. You will see this in My account and on Telegram, if linked.
  • Please collect your order within 14 days of that message. If you cannot, contact us so that we can make other arrangements. Uncollected orders may be cancelled and refunded, less any reasonable costs we have incurred.

6. Check your address carefully

Couriers deliver to the address and phone number you give at checkout. Please check them before you pay.

To change your address, contact us as soon as possible with your order number. We can usually change it only before the shipment has been booked or handed to the courier. Any extra courier charge resulting from the change may be passed on to you.

7. Failed or refused delivery

The courier may try to contact you or redeliver. A parcel may be returned to us if the address is wrong or incomplete, nobody is available to receive it, the phone number cannot be reached or the delivery is refused.

If this happens, we will contact you. You may pay the shipping cost of sending it again, or ask for a refund of the item price, less the original shipping fee and the cost of the parcel's return.

8. Lost or damaged parcels

  • Marked delivered but not received: check with your household, neighbours or building's guard, then contact us as soon as possible and within 7 days of the delivery date shown.
  • Lost in transit: if the courier confirms that a parcel is lost, we will send a replacement if stock is available or give you a full refund.
  • Damaged on arrival: keep the packaging and take photos, then request a return from My account or contact us within 7 days of delivery. See our Returns & Refunds Policy.

9. Deliveries to Singapore

  • Prices and shipping are charged in Malaysian Ringgit (RM). Your bank may apply its own exchange rate and charges.
  • A Singapore address needs your block and street, unit and building (if any) and 6-digit postal code.
  • Any import duty, goods and services tax or customs charge that applies is your responsibility, unless we tell you otherwise at checkout. Delivery times may be affected by customs clearance.

10. Contact us

For help with a delivery, contact hello@bungacempaka.com or +60 137432493 and quote your order number.